Q After you have completed this unit, please post a response with >2 paragraphs for each number making sure you are specific in your answer. Also, respond to at least two of your peers, with ONE of the responses having a DIFFERENT point of view. A DIFFERENT point of view DOES NOT necessarily mean that you are disagreeing with them. 1. What industry would you like to work in if you had to pick a career as a CSW? Would you prefer face-to-face (don't consider Covid as a factor) or at an online customer service center and why? 2. Describe a business interaction where you didn't make a favorable impression, either as a CSW helping a customer or in response to being helped by a CSW. What lessons from this unit do you wish you would have used if you could go back in time to change the impression you made.